Technical Account Manager
Helping customers solve technical challenges and drive business outcomes.
5 years across Technical Account Management, Solution Engineering, Customer Success, and Software Support — working at the intersection of customers, technology, and business outcomes.
0
Years
Experience
~$0M
ARR
Technical Portfolio
0+
Accounts
Enterprise · Mid-Market · SMB
0+
Cases
Resolved
Five years, three roles, growing customer impact.
Software Support Analyst
Aurigo · Jan 2022 – Mar 2025- Resolved 1,400+ customer cases for North American enterprise customers with 95%+ CSAT.
- Reproduced customer issues, worked with Engineering on root cause and fixes, and validated solutions before release.
- Used ticket trends and customer feedback to create 50+ knowledge articles and reduce repeat ticket volume by 20%.
Senior Solution Engineer
Testsigma · Mar 2025 – Aug 2025- Led technical discovery, solution design, product demos and POCs for prospects and customers.
- Delivered 120+ technical demos and validated 1,000+ automated test scenarios across frameworks.
- Advised Sales on technical fit and helped shape proposals that advanced deals toward close.
Technical Account Manager
Testsigma · Aug 2025 – PresentPromoted Internally- Own a portfolio of 40+ accounts across Enterprise, Mid-Market and SMB, representing ~$1M ARR.
- Lead onboarding, adoption, account health and escalation management across the portfolio.
- Drive renewal and expansion signals through adoption tracking and regular business reviews.
- Work across Customer Success, Sales, Product and Engineering to connect customer needs with outcomes.
How I work with customers.
Understand
Customer goals, environment and challenges.
Discover
Technical requirements, blockers and gaps.
Solve
Troubleshoot and design practical solutions.
Enable
Training, demos, workshops and technical guidance.
Adopt
Track usage, engagement and customer health.
Improve
Identify risks, opportunities and product feedback.
Where customer expertise meets technical depth.
TAM & Customer Success
Solution Engineering
Technical
Customer & Analytics
AI & Productivity
Academic foundation in computer science.
Master of Computer Applications (MCA)
JSS Science and Technology University, Mysuru · Sep 2019 – Aug 2022
Bachelor of Science, Computer Science
University of Mysore · Jul 2015 – Oct 2018
Drowsiness Detection System
· 2021Built a CNN-based real-time drowsiness detection system using TensorFlow and OpenCV. Implemented computer vision techniques to process webcam input and identify visual indicators of driver fatigue.
GitHubHiring for a TAM, CSM, or Solution Engineer / Consultant?
Let's talk.
I respond fast — it's a professional habit. Reach out for a conversation about Enterprise TAM, CSM, and Solution Engineer | Solution Consultant roles.